ValuSpace Personal Storage: Self Storage FAQ

Rent self storage units at ValuSpace in New York today!

How can we help our customers navigate the self storage FAQs that come up during the rental process? Here at ValuSpace Personal Storage, we want to make the self storage process as straightforward and easy for you, but we understand if there are still some questions along the way. If you are new to renting storage, you may want to run through the basics before browsing for a storage unit. And if this is your first time renting from us or looking into buying a unit in our facility – don’t worry! We’ve compiled an FAQ list that will answer all of your most frequently asked questions. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or send us an email! Read through our Self Storage FAQ below to learn more of the storage process at ValuSpace in New York today!

Drive Up Storage Units

Does renting storage units require insurance?

Yes, we do require insurance when you are renting a storage unit. You can either provide proof of your own insurance as you are checking out, or you can purchase one of our select insurance plans. We offer several different options, so you are able to choose the best for your situation. Ask one of our storage experts at ValuSpace which plan would be best for you!

Are locks provided/sold on site?Packing Supplies

Yes. We sell a wide selection of packing and moving supplies—including locks—in our offices at all ValuSpace locations. Choose from a selection that includes box cutters, packing tape, mattress pads, storage locks and more!

How do I pay my bill online?

Navigate to the top of our website, and you will see a button that says “Pay Bill.” Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.

How do I reach someone after hours?

If you have an urgent issue after business hours, please call any of our ValuSpace locations and press 1 to speak with a representative. You can find each storage facility’s phone number listed on our website’s “Contact” page. Additionally, there is a chat button on the website that can support you. Feel free to call or send us an email at any time.

Can I rent short-term?

We offer month-by-month storage leases to allow for flexible rental space. At ValuSpace, you will never be stuck in a long contract. Rent for a month, a few months, or find your long-term storage solution with us.

What discounts do you offer?

Currently, our storage facilities offer a variety of storage discounts. Customers ages 65+ can receive our Senior Discount of 5% off monthly. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Call any of our offices, or stop by in-person today to learn more about our storage facility’s storage discounts.

Do you have movers?

No, currently our storage facility does not offer any sort of moving service. However, we list our Neighborhood Friends at the bottom of each storage facility’s rental page so our tenants can find local assistance with trusted businesses. Search through our Neighborhood Friends list to find movers within your area.

Do you have truck rentals?

No, our storage facilities do not offer any on-site truck rental services, but you can find a truck to rent with a recommended local business in one our store’s Neighborhood Friends list.

Do you have storage auctions?Exterior Units

Yes, our storage facilities do hold storage auctions. Auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are a part of it. Storage auctions will be held online at Simply visit the site, and entire the zip code of one our ValuSpace facilities to check-in on any of our current storage auctions.

Can I live or sleep in a storage unit?

No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is considered extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.

What storage unit size do I need?

At ValuSpace, we offer a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.

When I rent online, can I access my storage unit right away?

Yes. When you rent a storage unit through our contactless storage rentals you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.

Can I access my storage unit at any time?

No, but our storage facilities do offer gate access outside of normal business hours. Our storage facility’s gate hours are from 6 AM – 10 PM.

Did We Answer Your Self Storage FAQ?

At ValuSpace Personal Storage, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email the ValuSpace office closest to you for a direct, professional response. We look forward to hearing from you!

ValuSpace Personal Storage in New York

Looking for affordable storage units in New York this year? Look no further! Introducing ValuSpace Personal Storage, three brand new storage facilities in Albany, Troy, and Halfmoon, New York. Choose from a variety of storage amenities, including temperature-controlled storage units, outdoor parking for personal vehicles, and convenient drive-up storage units. Additionally, for your security, all storage units are housed within a fenced perimeter with a secure, gated entrance and keypad access, and 24 hour security camera monitoring. Feel secure storing your cherished personal items at ValuSpace Personal Storage this year. Call any of our locations, or stop by in-person and chat with the team of storage experts at ValuSpace Personal Storage today!

Rent self storage units at ValuSpace in New York today!